A thoughtful conversation.
With clear boundaries.

Who can use the pilot

OMA Coach is a one-to-one coaching marketplace for adults aged 18 or older. Coaches describe their experience and the areas they support. Coaches must work within their training and must not present coaching as therapy, medical treatment, legal advice or financial advice. OMA Coach is not an emergency service.

Respect and boundaries

Everyone must treat the other participant respectfully. Harassment, discrimination, threats, intimidation, coercion, stalking, unwanted sexual conduct, unwanted contact and retaliation for making a report are prohibited. Do not pressure someone to disclose personal information, continue a conversation, accept physical contact or meet in a place where they feel unsafe. Do not record a session without the informed agreement of everyone taking part.

Coaches must describe their experience and credentials accurately, respect confidentiality and personal boundaries, and ask before offering personal advice or touching someone during a session. Customers must use the service for their own coaching conversation and not request services outside the pilot’s scope.

In-person sessions

OMA recommends meeting in a staffed public place, such as a library or café. This is guidance, not a booking requirement. Either participant can decline a proposed place or ask to agree on another suitable location. The agreed meeting point is shared only with the booked customer after payment.

Reports and OMA review

Either participant can report a session problem or safety concern from My sessions during the session or within 24 hours after it ends. The report form asks for a reason and does not ask for a description of the private conversation. A report pauses coach payment. A safety report also pauses participant-arranged replacements until OMA reviews the case.

Safety-report details are shared with the reporting participant and OMA, not the other participant. OMA aims to acknowledge a safety report within one business day using the email address associated with the reporter’s sign-in. OMA reviews reports manually and will follow up with the reporter about next steps. More complex reviews may take longer. Contact ville@omalabs.io if you need help after the 24-hour report window.

If anyone is in immediate danger, contact local emergency services first. OMA does not monitor reports as an emergency service.

Temporary booking restrictions

A report alone does not establish that someone broke these terms. If OMA identifies a credible ongoing safety risk, an operator may temporarily pause either participant from making new OMA Coach bookings while reviewing the report. Existing bookings are assessed separately. OMA may keep access restricted or remove someone from the pilot after review where a serious or repeated breach is established. Contact OMA to request a review of a restriction.

Bookings and payments

A session is confirmed only after the coach accepts the request and the customer pays. Public prices, cancellation terms, refunds and coach payout details are shown in the booking flow and pilot information. A safety report does not automatically determine a refund; OMA reviews the report and the payment record separately.

Changes and contact

These terms apply to the OMA Coach pilot and are separate from the terms for the OMA private social application. OMA may update the terms and will identify material changes before they apply to new bookings. Questions and report follow-up can be sent to ville@omalabs.io.